Summary

• Successfully facilitated process action teams at a large retail company, a large mutual fund company, and a DoD satellite communications contractor, all working to implement Levels 2 and 3 Key Process Areas of the Software Engineering Institute's (SEI) Capability Maturity Model (CMM).
• Designed and executed the User Acceptance Test campaign for a complex web-based mutual fund advice application. Managed test teams in the development and execution of test scripts, analyzed the results, and created reports.
• Performed function point analysis and helped clients establish software metrics organizations.
• Led international teams that selected and implemented telephony systems for joint venture companies in Eastern Europe, the Middle East, and Western Europe.
• Participated in the development of the CMM version 1.1 while acting as the Software Capability Evaluation (SCE) project leader at the SEI.
• Developed software metrics collection and analysis program at Sprint that provided senior executives with sound information about productivity, quality, responsiveness, and overall effectiveness of the local division software development organization.
• Twelve years of software-oriented program management experience in several fields including billing and customer care components of telecommunications calling card platforms, telephony operational support systems, software metrics, software development, and tactical digital information links.
• Career naval officer.
• Team builder with solid, practiced interpersonal and communications skills.

Education

Effectiveness

• Led process development and implementation teams at multiple clients that created and deployed improved software management and programming processes by tailoring our approaches to their key business drivers.
• Through rigorous test case design and daily team leadership, guided a large independent user acceptance test campaign for a major web-based advice application to successful completion. Afterwards, senior executives called it the most successful move into production of a major application for the organization to date.
• Provided subject matter expertise for a seven-member testing process action team, which created an effective policy and a process framework for unit, integration, system, and user acceptance testing.
• Guided a process definition group to create initial software metrics analysis and reporting processes for a Fortune 100 IT outsource organization.
• Turned the Software Capability Evaluation program around in 6 months at the Software Engineering Institute by leading a multi-disciplinary team of 10 professionals that doubled training capacity to meet customer demand, and completely revised training materials and implementation guides. Formed a new permanent team and established a funding structure to make the program self-sustaining.
• Formed and led a team that initiated a comprehensive measurement process and developed key software productivity, quality, and responsiveness measures. Developed a framework for quality and productivity analysis, and provided it for a 400 person systems development organization.
• Managed the user acceptance testing in France for an international calling card platform.
• Led an international team in the selection of a telecommunications billing and customer care system for a major joint venture business in Israel. Managed complex approval process through steering committee and board of directors.
• Developed computer systems procurement strategy for an international telephony project in Poland. Initiated detailed project plans, facilitated software selection process, identified benchmark testing objectives, and created hardware selection criteria.
• Created 6 initiatives, briefed senior naval officers and executives, won funding approval ($46M over 4 years) and implemented the initiatives. The result was significant performance increases for a critical communications link during Gulf War I.

Knowledge, Skills, and Abilities

• Certified in IFPUG function point software sizing analysis techniques.
• Certified in software testing.
• Skilled at assessing the capability of software development/support organizations.
• Detailed knowledge of the software development process.
• Strong program management skills -- ability to bring diverse technical and management elements together to form and execute plans.
• Excellent communications skills.
• Strong math, analytical, and organization skills.
• Excellent facilitator skills -- coaching, arbitration, consensus building.

Professional Experience

• 7/1999 - Present: Provide advisory services for Master Systems, Inc. to a wide variety of clients, including a large mutual fund company; managed testing preparation and execution efforts, and facilitated CMM-based process implementation action teams.
• 1/1999 - 6/1999: Independent consultant with Software Productivity Research, Burlington, MA for IT departments of 3 Fortune 500 companies; implemented measurement and process improvement programs.
• 10/1997 - 12/1998: Software Productivity Research, Burlington, MA; Senior Consultant; performed function point analysis for large software applications; researched troubled developments and recommended recovery plans; facilitated metrics process definition sessions; developed activity-based work-type taxonomies for metrics reporting.
• 1994 - 9/1997: Sprint International/Global One, Reston, VA; IT Group Manager; managed an international system integrator's efforts to integrate several modified COTS packages to implement a distributed world-wide telephony calling card platform; also helped validate requirements, create specifications, and then managed the user acceptance campaign for the calling card platform project; evaluated and selected telephony computer systems for several additional overseas proposals; authored a study report that resulted in the creation of the corporate intranet; designed and conducted scalability testing of a telephony operational support system running on a UNIX server symmetric multi-processor system; performed assessment site visits of computer system vendors in Poland; developed detailed plans for a Poland telephony data center.
• 1992 - 1994: Sprint Local Telecommunications Division Information Services, Overland Park, KS; Manager, Systems Development; formed software metrics team, collected data, analyzed results, and provided information to executives; developed and implemented a composite measurement approach for quality and productivity metrics.
• 1990 - 1992: Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA; Manager, Technology Transition; managed the Software Capability Evaluation (SCE) project and 8 transition project contracts with Navy R&D customers; completely revised SCE training and participated in development of the CMM Version 1.1.
• 1986 - 1990: Space and Naval Warfare Systems Command, Arlington, VA; naval officer, Branch Head, Near Term Link Eleven Improvement Program; created, sold, implemented, and managed 6 initiatives which melded efforts from headquarters, field activities, contractors, and operational Navy commands; chaired software QA reviews for a $400M full scale development contract; led a team which designed, built, and implemented a software acquisition course for headquarters engineers; graduated from DoD Program Manager Course.
• 1984 - 1986: Naval Postgraduate School, Monterey, CA; naval officer, student; completed M.S., computer science with emphasis in software engineering, artificial intelligence, and database design.
• 1982 - 1984: Charleston Naval Shipyard, Charleston, SC; naval officer, Ship Superintendent; managed 2 highly successful ship overhauls.